Patient Privacy Policy

Privacy of your personal information is an essential part of our office providing you with quality care. We understand the importance of protecting your personal information. We are committed to collection, using and disclosing your personal informationresponsibly. We also try to be as open and transparent as possible about the way we handle your personal information. It is important to us to provide this service to our patients.
In this office, the Privacy Information Officer is:
Cheryl Christmas
All staff members who come in contact with your personal information are aware of the sensitive nature of the information that you have disclosed to us. They are all trained in the appropriate uses and protection of your information.

We assure that:
  • only the necessary information is collected
  • we only share your information with your consent
  • storage, retention and destruction of your personal information complies with existing legislation, and privacy protocols
  • our privacy protocols comply with privacy legislation, standard of our regulatory body and the law.
Do not hesitate to discuss our policies with me or any member of our office staff. PLease be assured that every staff person in our office iscommittedto ensuring that you receive the best quality care.
How Our Office Collects, Uses and Disclose Patients’ Personal Information

To help you understand the importance we place on protecting your personal information we have outlined how our office is using and disclosing your information.

This office will collect, use and disclose information about you for the following purposes:
  • to deliver safe and efficient patient care
  • to identify and ensure continuos high quality service to assess your health needs
  • to provide health care
  • to advise you of treatment options
  • to enable us to contact you
  • to establish and maintain communication with you
  • to offer and provide treatment, care and services
  • to communicate with other treating health care providers, including specialists and referring doctors to allow us to maintain communication and contact with you to distribute health care information and to book and confirm appointments
  • to allow us to efficiently follow up for treatment, care and billing
  • for teaching and demonstrating purposes on an anonymous basis
  • to complete and submit claims for third party adjudication and payment
  • to comply with legal and regulatory requirements, including the delivery of patients’ charts and records to governing bodies to comply with agreements/ undertakings entered into voluntarily by the member with governing bodies, including the delivery and/or review of patients’ charts and records in a timel fashion for regulatory and monitoring purposes
  • to allow potential purchasers, practice brokers or advisors to evaluate the practice
  • to allow potential purchasers, practice brokers or advisors to conduct and audit in preparation for a practice sale
  • to deliver you charts and records to the offices’ insurance carrier to enable the insurance company to asses liability and quantify damages, if any
  • to prepare materials for the Health Professions Appeal and Review Board (HPARB)
  • to invoice for goods and services
  • to process credit card payments
  • to collect unpaid accounts
  • to assist the office to comply with all regulatory requirements
  • to comply generally with the law

Your information may be accessed by regulatory authorities under the terms of the Regulated Health Professions Act (RHPA) and for the defence of a legal issue.

Our office will not under any conditions supply your insurer with your confidential medical history. In the event this kind of request is made, we will forward the information directly to you for your review, and your specific consent.

When unusual requests are received, we will contact you for permission to release such information. We may also advise you if such a release is inappropriate.